Privacy Policy

Privacy policy

The text below refers to all companies and websites affiliated directly or indirectly with Diamond House BV Belgium, Diamond House Jewelery Ltd UK, Diamond House Jewellery BV, 'Robert den Expert' (www.robertdenexpert. be), Hereinafter called "DH".


DH (hereinafter "DH", "we", "us" and "our") respects the privacy of all its customers and all users of its website and ensures that the personal information you provide is treated confidentially.
DH processes your personal data:
(i) if necessary for the conclusion and / or execution of agreements with you or to take certain measures or take action at your request for the conclusion of such agreements; or
(ii) if you have given your consent (eg by your acceptance of this privacy policy (hereinafter "Privacy Policy");
(iii) if necessary for the defense of DH's legitimate interests (for example, for direct marketing, defense against liability claims, legal action) or a third party, unless your interests or data protection rights outweigh the interests of DH; or
(iv) if this is a legal obligation.
From the moment you agree with this Privacy Policy, you give DH the free, specific, informed and unambiguous consent to process your personal data and you expressly agree with the way in which these are processed as determined in this Privacy Policy.
This Privacy Policy does not cover the privacy policy of third parties, nor of websites or applications that would be referred to on our website via (even permitted) hyperlinks.
DH reserves the right to change this Privacy Policy at any time. We will announce these changes on our website where you can find the most recent version.

For what purposes do we process which personal data?

DH uses the collected personal data to provide its customers with the following services:
(i) if you place an order or sell a good one, we need your name, e-mail address, delivery address and payment details to execute your order and to keep you informed of the progress;
(ii) to make shopping at DH as pleasant as possible, we store with your consent your personal information and the details regarding your order and the use of our services.
This allows us to personalize our websites and inform you about the development of our websites and about special offers and promotions.
If you place an order with DH or do a sale, we store your personal data on a secure server if desired. You can enter a username and password as well as your name and address, telephone number, e-mail address, delivery and payment details, so that you do not have to re-enter them every time you place your order.
If you no longer appreciate this, you can unsubscribe by sending an e-mail to
The processing of your personal data, whether or not on or via the website, is not the subject of automated individual decision making or profiling.
DH will not retain your personal data for longer than necessary to provide its services, unless special legal provisions apply to its storage and / or processing.

Information about the use of our site and the feedback we receive from our visitors help us to further develop and improve our site
If you decide to write a review, you can choose whether to add your name or other personal information. We are curious about the opinions of our visitors, but reserve the right not to publish contributions that do not comply with our site conditions.

Your personal data and third parties.

DH will not sell nor share your personal information to third parties and will only make it available to third parties that are involved in processing your order.
For the rest, the personal data you share with us will not be passed on to third parties unless we have obtained your permission or if we would be legally obliged to do so.
Our employees and third parties engaged by us are obliged to respect the confidentiality of your personal data in accordance with applicable regulations.


DH may also process anonymous or aggregated data, such as browser type or IP address, the date and time you visit our websites, the location from which you visit our websites, which subpages of our websites you visit, the operating system that you use or the domain name of the website from where you came to our websites, or through which you leave them. This enables us to permanently optimize our websites for the users.
During a visit to our websites, a small amount of data - also known as a 'cookie' - can be placed on the hard disk of your device. Cookies are small pieces of information that are stored by your browser on your computer. DH uses cookies to recognize you on a subsequent visit. Cookies enable us to gather information about the use of our services and to improve and adapt these to the wishes of our visitors. Our cookies provide information regarding personal identification and are only used to better tailor our website to the needs of the returning visitor.
You can set your browser so that you do not receive cookies while shopping at DH.

Your rights

In accordance with the applicable regulations regarding the processing of personal data, you have a legal right to inspect and correct your personal data. Provided proof of your identity (copy of your identity card or passport) is submitted to you, you can obtain a written overview of your personal data that we have at our disposal via a written, dated and signed request to Diamond House:

Diamond House
Vestingstraat 59
2018 Antwerp
Tel: +32 (0) 3 226 93 93
GSM: +32 (0) 475 77 93 93

If necessary, you can also ask for these personal details to be corrected if they are incorrect, incomplete or not pertinent. You may also request its removal, unless the processing and / or storage of your personal data is necessary (i) for exercising the right to freedom of expression and information and (ii) for fulfilling a legal obligation of DH.
If you are concerned about our compliance with our legal obligations regarding the protection of your personal data and your privacy, please contact us at
We undertake to handle all your messages and / or complaints within a reasonable period of time (in principle within one month) and to keep you informed of this.
If you are of the opinion that we have not given an appropriate response to your complaint, you have the right to denounce this to the Belgian Data Protection Authority. More information on how you can do this can be found on their website (
DH undertakes to take all reasonable technical and organizational measures to protect your personal data and to minimize the chance of improper access or loss of your personal data.
DH also keeps a register of its processing activities in which the (categories of) processing of your personal data is described.

If you have any questions about the Privacy Policy of DH, you can contact us. Our customer service will help you if you need information about your data or if you want to change it