This text applies to any client/ prospect from Diamond House CVBA Belgium, Diamond House Jewellery Ltd UK, Diamond House Jewellery BVBA Belgium, the Fortrez website, and all their related websites. (From here on named DH+)
DH+’ Commitment To Your Privacy
DH+ respects your privacy and your desire to understand how your information will be handled and used. This Policy explains how we collect, use and store your information. Using your information in a way that you are comfortable with and keeping your information secure is an integral part of the luxury retail experience we aim to provide. DH+ will ensure that all information protection and customer legislation standards are met when handling any of your personal information.
What Information Do We Collect And How Do We Use It?
We collect and use information about you to ensure that we can continue to provide you with a luxury retail experience. You provide us with your information directly when you make a purchase, shop online, or register to our newsletter or mailing.
Information Collected When You Make A Purchase
When you make a purchase at one of our retail offices, we will collect necessary information about you to ensure we can fulfil your order or chosen service.
If you choose to pay by card, we will need to collect your payment information in order to process card payments. We may also need to ask for additional information from you, e.g. to prevent fraudulent transactions, to comply with anti-money laundering obligations for high value transactions.
Where you place an order with DH+ for products or services that will be delivered, collected or provided at a later date, we will need to take additional contact details and delivery information from you so that we may complete your order. We may use third party couriers to deliver your order and will need to share your contact information with them for this purpose
Managing Your Marketing Preferences
At any point that you interact with us, you may be given the opportunity to opt-in to receive DH+ marketing communications. DH+ will only send you marketing communications where you have consented to receive them.
Where you have made a purchase with DH+ during this period, we will continue to communicate with you in the same way until you tell us otherwise. If you do nothing, we will assume that you are happy for DH+ to continue to send you marketing communications in the same way.
If you have opted-in to receive marketing communications from us you can manage your preferences online at any time by replying ‘Unsubscribe’. It can take up to four weeks for your preferences to be registered on our system, so you may still receive communications from us during this period.
To ensure your safety and for the prevention and detection of crime, CCTV is in operation during your visit to any of our retail outlets. Please be aware that if we are requested to provide CCTV images of you or any other personal information relating to you by the police or any other regulatory or government authority investigating suspected illegal activities, we are obliged do so.
How Do We Keep Your Information Secure?
We make sure that we have information security measures in place to keep your information secure. Where we ask third parties to work on our behalf, before sharing information we always make sure that they have sufficient information security measures in place.
Information you provide to us may be shared within the Diamond House Group of companies (Diamond House Jewellery BVBA Belgium- Diamond House CVBA Belgium, Diamond House Jewellery Ltd, UK). We also work with some third parties to help us deliver an excellent service to you. We require all third parties that interact with information to undergo an Information Security Due Diligence Assessment to ensure that information is only shared where third parties have appropriate security measures in place.
We will not share your information with any third parties who might wish to market their goods and services to you unless you have provided your consent. DH+ does not routinely share information outside of the European Economic Area (EEA). If it is necessary we will only do so with the relevant protection in line with data protection legislation requirements.
How Long Will DH+ Keep My Information?
DH+ is committed to keeping your personal information only for so long as is necessary or where we have a legitimate interest to continue doing so. Where DH+ no longer requires information to be in a format where you can be identified personally, e.g. where we keep information for analytical and research purposes or transaction information, we will remove any personal details about you.
When you contact DH+ through any channel (including by phone, post, email or social media), we will collect information about you in order to respond to your query, request or feedback. Please note, if you contact DH+ by phone your call may be recorded for quality, training and security purposes.
Diamond House Jewellery Ltd
2 Royal Exchange
VAT n°: 171 1747 17
Company n°: 08598112
Director: Mrs Céline Gouwy
Tel BE: +32473804096
Tel UK: +447770381882
Diamond House Jewellery CVBA
VAT n°: BE479 666 285
Director: Mr Rob van Beurden
Tel BE: +32475779393
Tel BE: +32(0)32269393
If we specifically change the way in which we use your personal information or if we need to notify you about a change to the information that we hold about you, we will specifically contact you.
Security of our website is of utmost importance to us. Our site uses software to provide high level encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.
We will never contact you by email to ask you to send or confirm any of your personal details unless by your request. If we need any information of this nature we will mainly contact you by telephone.
Never send any sensitive information, such as passwords or credit card information, via email.